A warranty so soothing it’ll put you to sleep

You tested Olive for 100 nights. Now the Olive Warranty gives you another 10 years.

If your mattress incurs a permanent indent (one inch or more) or if the layers split or crack, we’ll replace the bed completely—with free removal and delivery. So hold on to your warranty information, all tags on your bedding and the sales receipt from your Olive purchase, and remember you can always reach us at: 1-844-956-5483 or email us at hello@olivesleep.ca

Do’s and Don’ts of Bedding Care
DO’S
  • Rotate your mattress as needed to promote even wear.
  • Use an appropriate frame with centre support on Queen and King size sets to ensure validation of your warranty.
  • Let your new sleep set “air” upon removal from its plastic packing. Don’t forget to discard the plastic wrapping on your mattress as soon as possible; leftover plastic can be hazardous to pets and children.
  • Keep your bedding clean and use a mattress protector. Stains, soiling fluid penetration or other signs of abuse might invalidate your warranty and make your bedding ineligible for replacement under warranty.
  • Replace the foundation when purchasing a new mattress to provide the proper support for your new mattress.
  • Carry your mattress upright on its side. It’s easier to handle and less likely to damage the mattress. If you need to store your mattress for an extended period of time, store it flat.

DON’TS
  • Remove the law tag at the end of your mattress. It has the identification needed to establish your warranty rights.
  • Bend excessively or jump on your mattress under any circumstances. Such treatment may damage the mattress or boxspring. Normal use on an adjustable base is permitted with an adjustable approved mattress.
  • Use cleaning fluids on your mattress. The chemicals may damage some of the materials.
  • Allow your mattress to get wet. Any liquids, water or other fluids might damage upholstery causing materials to compress. Olive recommends that you protect your mattress from water and other liquids with a waterproof mattress protector.

YOUR MATTRESS IS NOT FLAME OR FIRE-PROOF

Don’t expose your mattress to fire or place near an open flame. It can ignite if exposed to fire or open flame. When it ignites, some bedding materials can burn and emit smoke and hazardous gases.

IN ORDER TO REDUCE THE RISK OF FIRE:
DO’s
  • Keep matches and lighters away from children.
  • Keep space heaters away from your bed or other flammable items. Follow all manufacturer’s instructions and warnings.

DON’Ts
  • Smoke in bed. This is a common cause of fatal fires.
  • Use candles on or around your bed.
  • Run electrical cords under your bed or trap them against the wall. Avoid placing lamps where they can fall on the bed.

To facilitate any future consumer service or warranty inquiries, please save a copy of this warranty information, all tags on your bedding and the sales receipt from your Olive purchase.

The Olive Warranty does NOT cover items not expressly listed in the “Warranty Coverage” section such as, but not limited to:
  • Transportation and inspection costs.
  • Bedding used in hotels, motels, or institutional facilities.
  • Bedding height.
  • Comfort preferences.
  • Replacement of another piece in a sleep set unless it is also defective.
  • Damage of the mattress or foundation due to misuse or abuse.
  • Mattress damage due to an inappropriate foundation or when an incorrect bed frame is used.
  • Sheet fit.
  • Fabric Stains, soiling, fluid penetration, tears or burns.
  • Mattress fabric (except as noted in the Warranty Coverage Detail section for an All Foam mattress).
  • Zippered mattress cover damage due to improper care including removal of cover.
  • Normal change in softness and recovery time associated with memory foam and latex materials over time. This does not affect the pressure relieving qualities of these materials.
  • Body impressions in the mattress that measures less than one inch for All Foam model mattresses.
  • Sagging in the mattress that measures less than one inch for All Foam model mattresses.

IMPORTANT INFORMATION

Olive Sleep Ltd. reserves the right to refuse service and invalidate the warranty when the sleep set, even if defective, is in an unsanitary condition (due to blood or bodily fluid stains or soiling, infestation or other abuse), when the sleep set has evidence of damage from liquid penetration, cleaning or the use of cleaning fluids, or whenever the product failure is caused by factors other than defective workmanship or materials.

Allowing the sleep set to be in an unsanitary condition may damage the product and invalidate the warranty. For health and safety of anyone who would be required to dispose of, or otherwise handle, the sleep set, Olive may refuse to inspect such products to assess whether covered by the warranty, in which case, Olive reserves the right to deny warranty coverage.

The use of cleaning fluids may damage the fabric and materials in your mattress. Allowing water or other liquids to penetrate your mattress may damage the layers of upholstery, causing materials to compress. Either of these situations may result in damage that will invalidate your warranty.

Olive reserves the right to deny warranty coverage if the sleep set exhibits stains or soiling of an unknown origin or nature and it appears to Olive, in good faith, that the sleep set may be in an unsanitary condition or may have been damaged by liquid penetration or other abuse. Retain the law tags and proof of purchase to validate warranty coverage.

OUR ASSURANCE OF QUALITY

Congratulations on your new Olive sleep set. Our goal is to provide the highest product quality and durability, assuring you of the most comfortable and healthful night’s sleep. This promise is backed by our Olive Quality Assurance Program, on of the most stringent and rigorously enforced product quality programs in the home furnishings industry. Through the Olive Quality Assurance Program, you can feel confident that your Olive sleep set will provide your with the long-lasting comfort and support you expect.

OLIVE LIMITED WARRANTY

Because we strongly believe in the quality, design and craftsmanship of our products, Olive products are warrantied against manufacturing defects in workmanship and material.

If you observe a defect, please contact Olive Customer Support at 1-844-956-5483. You must, within the duration of the warranty, provide the original law tags, proof of purchase, including date of purchase, and be the original purchasing consumer.

If defective in workmanship or material, your Olive mattress and/or foundation will be replaced with charges, as shown on the Olive Warranty Schedule and exclusive of transportation and inspection costs. If the Olive product you purchased is discontinued at the time of repair or replacement, a current model of comparable quality and value will be selected.

All other claims including incidental or consequential damages are precluded. If identical materials are not available at the time of repair or replacement, the manufacturer reserves the right to substitute materials of comparable quality.

Except for the province of Quebec, any and all implied warranties on this product shall not exceed in duration the term of this limited warranty. This warranty begins on the day you purchase your sleep set. If your sleep set is repaired or replaced, this limited warranty will not be renewed or extended. Please refer to the Olive Warranty Schedule to determine the length of your warranty. Some provinces do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply. This warranty gives you specific legal rights. You may also have other rights, which vary from province to province.

Please refer to the Do’s and Don’ts of Bedding Care section above for proper sleep set care to avoid invalidating your warranty.

 

The only thing better than our Pillow Warranty
is the actual pillow

This pillow warrants the product to the original purchaser only, for residential use only, for replacement at no charge for the 5 year warranty. The purchaser is responsible for all shipping costs to return the pillow to Olive. DO NOT SHIP THE PRODUCT TO OLIVE WITHOUT FIRST RECEIVING AN AUTHORIZATION NUMBER AND INSTRUCTIONS. PLEASE CALL 1-844-956-5483 FOR MORE INFO.

This warranty covers manufacturer defects only. Damage to the product caused by improper use or by abuse, misuse or not properly following the care instructions will void the warranty. Olive is not responsible for any incidental or consequential damages resulting from the use of this product. In no event shall the responsibility of Olive exceed the purchase price of the warranted product. This warranty will only be honored when accompanied by a copy of the original proof of purchase from Olive. This warranty is void where the Olive pillow is used for commercial, industrial or rental purposes.

Olive reserves the right, upon the presentation of the product covered by warranty, to replace, at its sole option. In the event that a particular product is no longer offered by Olive, Olive shall have the right to replace with a substitute product that most nearly resembles the warranted item.

ADDITIONAL LIMITED WARRANTY

The limited warranty for the Olive pillow shall be subject to the following restrictions and limitations:

  • Use of the Olive pillow for commercial, rental or industrial use VOIDS all warranty.
  • Damage that is caused by failure to comply with the care instructions on your Olive pillow.
  • The Olive pillow has been neglected, mishandled or abused (whether in transit or otherwise).


Stains or other damage caused by any of the following:

  • Nail polish, inks, cosmetics, chemical hair treatments, self-tanning related chemicals, bleach, non food related grease, corrosives, chemicals, alcohol or dyes.
  • Cuts, punctures or other damage caused by sharp objects that penetrate the protector.
  • Damage caused by animals.
  • Stains or other damages caused by fire, smoke, flood or other natural disasters and Acts of God, theft, vandalism or other crime or other loss covered under an insurance policy.
  • Normal soiling, wear and tear.
  • Iron marks or burns.
  • Improper cleaning or failure to clean.
  • Claims where the Customer fails to contact Olive to report the damage within 7 days of damage.
  • Also not covered are: sides of the pillow, linens, foundation or box spring.

This warranty is the sole warranty given by Olive and shall extend only to the original purchaser. In no event shall Olive be liable to any purchaser for incidental, consequential, punitive or other indirect damages, even if Olive is advised of the possibility of such damages.

This warranty gives you specific legal rights and you may have other rights which vary from province to province. This warranty is NON-transferrable.

Olive Sleep Ltd. reserves the right to revise the warranty it offers in connection with the sale of products from time to time.

Like our mattress protector, our warranty has you covered

This mattress protector warrants the product to the original purchaser only, for residential use only, for replacement at no charge for the 5 year warranty. The purchaser is responsible for all shipping costs to return the mattress protector to Olive. DO NOT SHIP THE PRODUCT TO OLIVE WITHOUT FIRST RECEIVING AN AUTHORIZATION NUMBER AND INSTRUCTIONS. PLEASE CALL 1-844-956-5483 FOR MORE INFO.

This warranty covers manufacturer defects only. Damage to the product caused by improper use or by abuse, misuse or not properly following the care instructions will void the warranty. Olive is not responsible for any incidental or consequential damages resulting from the use of this product. In no event shall the responsibility of Olive exceed the purchase price of the warranted product. This warranty will only be honored when accompanied by a copy of the original proof of purchase from Olive. This warranty is void where the mattress protector is used for commercial, industrial or rental purposes.

Olive reserves the right, upon the presentation of the product covered by warranty, to replace, at its sole option. In the event that a particular product is no longer offered by Olive, Olive shall have the right to replace with a substitute product that most nearly resembles the warranted item.

ADDITIONAL LIMITED WARRANTY

The limited warranty for the Olive mattress protector shall be subject to the following restrictions and limitations:

  • Use of the mattress protector for commercial, rental or industrial use VOIDS all warranty.
  • Damage that is caused by failure to comply with the care instructions on your Olive mattress protector.
  • The mattress protector has been neglected, mishandled or abused (whether in transit or otherwise).

Stains or other damage caused by any of the following:

  • Nail polish, inks, cosmetics, chemical hair treatments, self-tanning related chemicals, bleach, non food related grease, corrosives, chemicals, alcohol or dyes.
  • Cuts, punctures or other damage caused by sharp objects that penetrate the protector.
  • Damage caused by animals.
  • Stains or other damages caused by fire, smoke, flood or other natural disasters and Acts of God, theft, vandalism or other crime or other loss covered under an insurance policy.
  • Normal soiling, wear and tear.
  • Iron marks or burns.
  • Improper cleaning or failure to clean.
  • Claims where the Customer fails to contact Olive to report the damage within 7 days of damage.
  • Also not covered are: sides of the mattress, linens, foundation or box spring.

This warranty is the sole warranty given by Olive and shall extend only to the original purchaser. In no event shall Olive be liable to any purchaser for incidental, consequential, punitive or other indirect damages, even if Olive is advised of the possibility of such damages.

This warranty gives you specific legal rights and you may have other rights which vary from province to province. This warranty is NON-transferrable.

Olive Sleep reserves the right to revise the warranty it offers in connection with the sale of products from time to time. Accordingly the warranties set forth in this certificate applies only to the product accompanied by this warranty certificate.

 

Olive Sleep, a division of First Oceans Trading Corporation

16930-114 Avenue

Edmonton, AB

T5M 3S2

For customer service inquiries please call 1-844-956-5483 or email us (we promise that we check our emails regularly).