Have questions? We have answers.
Do we ever. We've got lots of helpful answers to your questions about set up, care, shipping, returns—you name it.
OLIVE Set up + Care
How do I set up my Olive?
First, figure out where you want Olive to go. Then remove it from its box. Lay Olive on its side and remove the outer layer of plastic. Once it's fully settled, tear open the inner layer of plastic and remove. That's it.
What setup do you recommend for my Olive mattress?
To get the most out of Olive, place it on a flat surface like the floor, a platform, a box spring, or on a slatted base (maximum 3" between each slat).
How long do I have to get used to my Olive?
Even a premium mattress takes some time to get used to. If you're not satisfied with Olive within 100 nights, we'll pick it up and give you a no-hassle refund.
What is the Olive mattress made from?
The Olive mattress consists of three layers: the tension relief layer, the transition layer and the enhanced support foam core layer. For more information on each of them check out the mattress page.
DOES THE OLIVE MATTRESS HAVE AN ODOUR?
Much like a new sofa, or new socks, a new mattress can have an odour. The Olive mattress contains no harmful products, thus, any existing odour will dissipate naturally over the first few days of use. If there is an odour, try keeping your window open or let the mattress air out in a room by itself for a day. Actually, this may be a good strategy to deal with your sock odour too.
How should I clean my Olive?
Olive comes with a removable top cover. Spot clean with cold water and a mild detergent only. Do not machine wash. Do not clean the mattress itself as it may become damaged and void the warranty.
Do I need to rotate or flip Olive?
Olive is perfectly layered so you never have to flip it over. Just unpack, place, and sleep. However, if you sleep alone, you may want to rotate the mattress every six months or so.
Ordering + Shipping
How long will it take for delivery?
Olive will arrive at your home three to five business days from when you place your order.
How much does it cost to ship?
Good news—shipping is free for all Olive products. And if you buy an Olive mattress, we'll even throw in free White Glove Delivery.
What is White Glove Delivery?
Our White Glove Delivery is made possible through our partnership with The Brick, and involves on-demand delivery Tuesday through Sunday from 9 a.m. to 5 p.m. The best part? You get to pick which day works for you. We want getting a new mattress to be as easy as possible so you can get back to what you love. During the checkout process, enter your postal code into our system, and we'll let you know if you qualify for our White Glove Delivery Service. Our delivery personnel will show up at your chosen time, carry Olive through your lobby or up your stairs and set it up right where you want it. And if you need to get rid of an old mattress, we'll take that away for free too. In fact, the only thing we won't do is tuck you in. That would be weird.
Where is the White Glove Delivery available?
White glove delivery is available for most urban areas in Canada. To check if your area is eligible, check with us by emailing us at email@example.com.
What if I don't qualify for White Glove?
Don't worry, you still get free delivery within three to five business days with Purolator Canada!
Where can Olive be shipped to?
If you're in Canada, you're good. We ship from Victoria to Halifax and everywhere in between.
Will you remove my existing mattress?
You bet we will. When you use our White Glove Delivery service, after we drop Olive off, we'll take your old mattress off your hands so you don't have to struggle to get it out the door. We know your neighbours don't need to see it on the sidewalk waiting for the garbage man. Please Note: For health and safety reasons, at time of delivery, we will provide you with a plastic bag to completely cover your old mattress so we can take it to the land of discarded mattresses.
Returns + Exchanges
Can I return my Olive?
Totally. If you change your mind about Olive within the first 100 nights that you own it, we'll take it back—no questions asked. We'll even come pick it up and take it away for you. Plus, your Olive mattress comes with a 10-year limited warranty. If your mattress incurs a permanent indent (one inch or more) or if the layers split or crack we'll replace the bed completely—with free removal and delivery. For any warranty concerns, email us. Learn more about our warranty.
How do I return my Olive?
It's easy! Just contact our return center to get things rolling. Once we have your return processed, we'll come pick up your Olive free of charge and take it away for you. To make sure your return process goes as smoothly as possible, make sure to keep your order confirmation email handy.
Am I able to exchange my Olive?
If your Olive arrives damaged, you can absolutely exchange it—free of charge. If there's any other reason you need an exchange, contact our return centre to get things going. We'll do our best to help.
What is the pillow made from?
The Olive pillow consists of three layers:
1. Microfibre layer
2. Cooling gel foam fill
3. Egyptian cotton layer
For a detailed description of each of these layers, visit the pillow page.
What sleep position is the pillow best for?
The Olive pillow is made for all sleep types and is available in standard size.
Olive Mattress Protector
Why is a mattress protector important?
A mattress protector is important for preserving the condition of your mattress. It is also recommended so you don't void your warranty.
What does the protector prevent?
What does the protector prevent? Lots of things! It's waterproof and prevents damage to the mattress from spills, stains, dust and much more.
How do I wash the protector?
Olive's protector is removable and fully machine-washable. But remember to go easy—use a gentle cycle and tumble dry on low.
Will this protector fit on other mattresses?
The Olive protector was designed specifically for the Olive mattress. Don't try to fit the Olive protector on any other mattress, as this might damage or warp the protector and void the warranty.
Don't I need to try out these products before I buy them?
Of course. That's why we have our 100 night sleep trial. Instead of spending a few minutes testing out mattresses, you can try it out for 100 nights in real world conditions—and in your pyjamas.
Why should I choose Olive?
The better question: why wouldn't you choose Olive? Olive is made right here at home in Canada, using the best people and the best materials. And when you factor in our convenient mattress ordering and delivery, we're pretty much the best in the game.
Where is Olive made?
Olive is made in Canada, which is just another way to say it's made by the very best.